Osman Jakupi

Osman Jakupi has extensive experience in the telecommunications sector, currently serving as a Security Officer and Team Leader for the Back Office Fraud team at IPKO Telecommunications since February 2019. Key responsibilities include organizing staff for optimal productivity, ensuring effective communication of policies, and overseeing the fraud prevention measures within the company. Prior to this role, Osman was a BoFraud Agent from June 2008 to February 2019, where duties involved supporting call center agents with fraud cases, maintaining the Fraud Module, and analyzing fraudulent activities to mitigate company losses. Additionally, Osman began as a Call Center Agent, handling client inquiries and issues, which contributed to a solid foundation in customer service and problem-solving. Currently pursuing education at the University of Business and Technology since 2010, Osman Jakupi demonstrates a strong commitment to professional growth and operational excellence in fraud management within telecommunications.