Amandeep Singh

Amandeep Singh has a diverse work experience spanning several companies and roles. Amandeep started their career as a Customer Service Representative at I2I Enterprise Ltd, where they handled inbound and outbound calls, resolved technical and non-technical queries, and focused on customer retention. Amandeep then moved on to E2E SerwizSol Ltd as a Senior Customer Care Executive, handling inbound queries related to postpaid connections and eventually handling top corporate clients. Amandeep's next role was at Teleperformance India, where they served as a Senior Customer Service Adviser, handling inbound queries and complaints related to billing and credit card accounts. Amandeep then joined Serco as a Senior Customer Support Associate, where they handled inbound calls for broadband and landline support. At Dell BPO, Amandeep worked as a Senior Technical Support Expert, handling inbound desktop support escalations and conducting training for new products. Their most recent role was at IPMC Ghana, where they started as a Service Desk Manager, ensuring excellent support for end users, and later became the Head of Service Operations, focusing on maintaining client relationships and developing service agreements.

Amandeep Singh completed a Bachelor of Arts (B.A.) degree in Art/Art Studies, General from Shobhit Institute of Engineering & Technology from 2004 to 2007. Prior to that, they pursued Electronics and Communication Engineering at Punjab Technical University from 2001 to 2004. Amandeep also obtained several IT certifications, including ITIL Service Design, ITIL Service Strategy, ITIL Service Transition, ITIL Continual Service Improvement, ITIL IT Service Operations, ITSM Service Desk Advanced Certification, and ITIL Foundation Certificate in IT Service Management.