Tatiana Olivo Johnson

Tatiana Olivo Johnson has a diverse work experience spanning over several industries. Tatiana currently holds the position of Head of Customer Excellence at IQE, starting in April 2022. Prior to this, they served as the Head Of Customer Experience at Gratnells Ltd from July 2020 to April 2022. Tatiana also held roles such as Customer Success Manager and eCommerce & Sales Support at the same company from September 2017 to July 2020.

Before joining Gratnells Ltd, Tatiana worked at Teledyne e2v as a Customer Service representative from May 2015 to September 2017. Tatiana was responsible for improving productivity through various initiatives such as creating a shared drive and developing training programs. Prior to that, they worked as an Internal Sales Representative at Arrow Electronics from September 2014 to March 2015, where they focused on outbound sales and sales support.

Tatiana also had entrepreneurial experience as the Co-Owner of La Turquoise Gift Shop from November 2011 to January 2013. Tatiana managed inventory and analyzed product sales to negotiate better rates with suppliers. Additionally, they gained quality assurance and leadership experience at TELUS International Central America, where they held roles such as TXU Energy Quality Assurance Supervisor from October 2008 to May 2010.

Earlier in their career, Tatiana worked as a Textile Export at Crowley Maritime in 2010 and as an XPS Technical Support representative at Dell Technologies from October 2005 to November 2007. Tatiana provided technical support and reduced repeat callers by understanding previous interactions. Tatiana also gained customer service experience as an Executive Floor Receptionist at Hilton Hotels & Resorts from January 2005 to October 2005.

Overall, Tatiana Olivo Johnson has a diverse background in customer experience, sales support, entrepreneurship, and leadership roles, showcasing their adaptability and skills in various industries.

Tatiana Olivo Johnson holds a Bachelor's degree in Marketing from Universidad Dr. José Matías Delgado. In 2018, they obtained the PRINCE2® Practitioner certification from QA Limited in the field of Project Management. Currently, they are pursuing a Certified Executive Coaching degree from Universidad Europa Campus, which is expected to be completed in 2022. Tatiana has also obtained several additional certifications, including the Metodo Estratega 10x from Universidad Europa Campus in July 2023, Executive Coaching from Universidad Europa Campus in April 2022, Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary) from LinkedIn in January 2022, Prince2 Practitioner from AXELOS Global Best Practice in October 2018, and PRINCE2® Foundation (institution and year not specified).