Jake Musngi

Jake Musngi is an experienced operations and sales manager with a robust background in customer service and leadership roles. Currently serving as an Operations Manager at iQor since November 2023, Jake previously held the position of Sales Manager at Concentrix from August 2021 to November 2023. Prior experience includes positions as Inside Sales Manager at ServiceSource, Customer Care and Sales Lead at ANZ, and various managerial roles at Convergys, where responsibilities encompassed overseeing sales and customer service operations. Earlier positions also include leadership roles at Magellan Solutions Outsourcing, Inc. and National Pen Philippines, Inc. Jake Musngi's expertise lies in enhancing operational efficiency, client relationship management, and team performance metrics.