Irish Life Corporate Business
Susan Osborne is an experienced professional in customer experience design, currently serving as the CX Design lead at Irish Life Corporate Business since November 2020. Prior to that, Susan worked at Bank of Ireland from March 2017 to November 2020, focusing on customer-centric communications and processes within a major transformation program. Additional consulting roles were held at Vodafone, where Susan developed a comprehensive organization-wide customer experience plan, and at a Life Science Company, where a customer experience training module was designed. With extensive experience at Bank of Ireland from 1986 to 2012, Susan held various positions including Customer Proposition Manager and Manager of the Customer Strategy and Research Unit, contributing to the redesign of banking experiences and the implementation of customer-centered initiatives. Susan has a Master's degree in Business Administration from Trinity College Dublin and a Diploma in Business Studies/Banking from the University of Limerick.
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Irish Life Corporate Business
Irish Life Corporate Business provides group retirement and risk products to employer and affinity groups. We have approximately 560,000 customers, spread over 9,500 group arrangements, for whom we administer pensions, life assurance and income protection. Our mission is to help employees provide for a secure financial future for themselves and their families. Irish Life is Ireland's leading life, investment and pension company. Irish Life is now part of the Great-West Lifeco group of companies, one of the world's leading life assurance organisations. Great-West Lifeco and its subsidiaries, including The Great-West Life Assurance Company, have a record for financial strength, earnings stability and consistently high ratings from the independent rating agencies. The Great-West Life Assurance Company has an AA rating for insurer financial strength from Standard & Poor's. Irish Life is committed to delivering innovative products backed by the highest standards of customer service. And as part of Great-West, we have access to experience and expertise on a global scale, allowing us to continuously enhance our leading range of products and services for you. Information correct as of 18 July 2013. For the latest information please see www.greatwestlife.com. Irish Life Assurance is regulated by the Central Bank of Ireland.