Jhusva Basurto

Jhusva Basurto is an experienced IT professional currently serving as a Service Desk Specialist at Iron Bow Technologies since February 2021, where responsibilities include managing high volumes of technical support calls and user account management. Previously, Jhusva held roles such as Desktop Support Specialist at IBM, IT Specialist at the Department of Veterans Affairs, and Apple Master at Best Buy, gaining expertise in desktop support, mobile device management, and customer training. Jhusva also worked as a Technical Specialist at Apple, enhancing customer interactions and support within a retail setting. Jhusva's educational background includes ongoing studies in Computer Science at Northern Virginia Community College and a high school diploma from Patriot High School.