Danieli S.

Danieli S. has a diverse work experience in various companies. Danieli started their career at WSul in 2013, where they worked as a Customer Service representative for over four years. Danieli then joined Fermento Biológico Seco Fermais in 2018, where they continued to work in Customer Service until early 2019. Later that year, they joined Costa Sul Pescados as a Business Development professional and worked there until the end of 2019. In 2021, they joined Mira Vest as a Customer Success specialist for a fixed term from February to June. Currently, they work at Isaac as a Customer Experience representative starting from November 2021.

Danieli S. attended Centro Universitário Internacional UNINTER from 2020 to 2025, where they earned a Bachelor's degree in Engenharia de Produção (Production Engineering). Additionally, they obtained several certifications throughout their education and career. In August 2022, they received a certification from FM2S Educação e Consultoria. In July 2022, they completed a certification program in Customer Experience from Escola Conquer. In September 2021, they acquired certifications in Introdução ao Customer Success from RD University, Liderança no atendimento ao cliente from LinkedIn, and Técnica de resolução de problemas from LinkedIn. In August 2021, they obtained certifications in Como lidar com clientes insatisfeitos, Como potencializar atendimento telefônico, and Técnicas de Resolução de Problemas, all from LinkedIn. In June 2021, they completed certifications in Customer Experience and Customer Success from Udemy. Additionally, in May 2021, they acquired a certification in Sistema de Gestão Integrado/ISO9001 from Udemy.