Joao Vitor Caldeira

Joao Vitor Caldeira has a diverse work experience spanning over several years. Joao began their career in 2014 as an Operador de Vendas Ativo e Receptivo at Alg Promotora E Servicos De Cobranca, where they were responsible for sales of loans to retirees and pensioners. Joao also developed operational action plans, created campaigns, and prospected new clients. In 2017, they transitioned to the role of Assistente de liberação de crédito at the same company, where they were responsible for digitizing loan contracts and negotiating rates with financial institutions. Joao also focused on retaining clients and identifying opportunities for better interest rates. Later in 2017, they worked as a freelance Analyst of Financial Business, providing consultative services and finding the best credit solutions for clients. Joao also managed credit portfolios and negotiated rates with financial institutions. In 2018, they joined Carrefour as an Operador de Loja, primarily working in customer service and ensuring quality control. In 2019, they became an Analyst of Customer Service at AlmavivA do Brasil, where they handled customer inquiries and complaints, specifically focusing on clients from Universidade Estácio. Finally, in 2020, they assumed the role of Supervisor Administrativo de Vendas at Alg Promotora E Servicos De Cobranca, supervising sales of consigned loans and other credit products. Joao managed a team, developed operational action plans, and created campaigns to meet defined goals. Currently, Joao Vitor Caldeira is working as an Analista de Customer Experience Pleno at Isaac, starting in 2022.

Joao Vitor Caldeira is currently pursuing a Bachelor's degree in Business Administration at Uninove - Universidade Nove de Julho, starting from 2020. Joao also has a certification in Customer Experience Fundamentals obtained from Track.co in February 2022.