Eduardo P.

Eduardo P. has a diverse work experience, beginning in 2009 with a role as an Apple Advisor at Adecco. In 2014, they moved to Atea Sverige AB as a Technical Consultant providing remote technical support to Portuguese and Spanish speaking Tetra Pak employees and consultants. From 2015-2021, they worked at The Linde Group, first as a Training and Development Specialist where they successfully structured and kicked-off the first permanent business and SAP SD training program in Linde Global Services Portugal. Eduardo then moved to a Senior Clerk role where they executed the transition of the Customer Service process from Spain to Portugal. In 2021, Eduardo P. began working at Fujitsu Portugal as a Service Desk Agent providing technical support in the ES/PT/EN Shared Service Desk for multiple accounts and handling tickets in multiple platforms. Finally, in 2022, they started a role as a Customer Success Associate at Issuu.

Eduardo P. received a Specialization in Community Policies and Territorial Cooperation from Universidade do Minho between 2008 and 2012. Eduardo also obtained a Graduation in Media Studies from Universidade do Minho between 1999 and 2005. In addition, Eduardo P. has obtained several certifications from LinkedIn and Domestika, including Customer Success Management Fundamentals, Managing a Customer Service Team, Excel: Lookup Functions in Depth, Diversity, Inclusion, and Belonging, Troubleshooting Common PC Issues for Users (2018), Windows 10: Administration, Customer Service Foundations, and Basic Principles of SEO. Eduardo also earned certifications from LinkedIn for Designing a Training Program: Setting Goals, Objectives, and Mediums, Overcoming Overwhelm, and Using Humor In Training to Engage Your Audience. Finally, Eduardo P. has a Certificate for Pedagogic Competency from IEFP, which they obtained in April 2012.