Customer Engagement Manager

We are looking for a dedicated and customer-centric individual to join our team as a Customer Engagement Manager in India. The ideal candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall engagement. This role requires a combination of strong communication skills, strategic thinking, and a genuine passion for creating positive customer experiences.

Responsibilities:

1. Customer Relationship Management:
   • Build and maintain strong relationships with customers, understanding their needs and preferences.
   • Act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.
2. Engagement Strategy:
   • Develop and implement customer engagement strategies to enhance brand loyalty and customer satisfaction.
   • Identify opportunities for upselling and cross-selling based on customer needs and behaviors.
3. Communication and Outreach:
   • Lead communication efforts to keep customers informed about product updates, promotions, and relevant information.
   • Utilize various channels, including email, social media, and newsletters, to engage with customers.
4. Feedback Collection and Analysis:
   • Gather customer feedback through surveys, reviews, and other channels.
   • Analyze feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
5. Customer Advocacy:
   • Identify and nurture customer advocates who can positively influence others through testimonials, case studies, and referrals.
   • Develop and maintain a customer advocacy program to showcase positive customer experiences.
6. Collaboration with Cross-Functional Teams:
   • Work closely with marketing, sales, and product development teams to align customer engagement efforts with overall business goals.
   • Collaborate on initiatives that positively impact the customer journey.
7. Performance Monitoring:
   • Monitor key performance indicators (KPIs) related to customer engagement and satisfaction.
   • Regularly report on performance metrics and recommend improvements based on data analysis.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer engagement, account management, customer marketing, or a related role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with customer relationship management (CRM) tools.
• Ability to work collaboratively in a team and cross-functional environment.

If you are passionate about creating exceptional customer experiences and have the skills to drive customer engagement, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience.