Fraaz Mirza

Fraaz Mirza's work experience includes roles in various companies. In 2010, they worked as a Desktop Support Engineer at Aptech Computer Education, where they provided remote support for hardware and software issues. Fraaz also handled cabling, configured protocols, and set up Windows 2003. From 2010 to 2013, they served as a Sr. Technical Support Executive at Spectranet Ltd., troubleshooting ISP(Wi-Fi ) issues through mail and calls. Fraaz coordinated with NOC teams and engineers, tracked technical complaints, and configured Outlook mail. At iYogi from 2013 to 2015, they were a Technical Support Executive, providing technical assistance to customers in the US, UK, and Canada. Fraaz troubleshooted desktops, laptops, and printers and managed complaints through iMantra and DSC CRM. From 2015 to 2018, they worked as a Technical Support Executive L2 at iN Technologies (P) LTD, assisting end users with technical support and troubleshooting various issues. Fraaz also provided support for Mac OS and printers. At EchoSoft Infocom in 2019, they held the position of SENIOR SUPPORT EXECUTIVE L2, providing technical support to customers in the US, UK, and Canada. Fraaz troubleshooted desktop and laptop issues, including no boot, internet, slow performance, outlook, and printer problems. Currently, they are a System Administrator at IT BY DESIGN, where they handle Windows server administration, virtualization, and Office 365 administration.

Fraaz Mirza completed their high school education from Central Board of Secondary Education in the year 2006. Fraaz then pursued an intermediate degree in Computer Science from the National Open School board in Delhi, from 2007 to 2008.

Continuing their education, Fraaz enrolled at APTECH Computer Education in 2009 and completed a degree in Enterprise System Engineering in 2010. This provided him with a strong foundation in systems engineering.

Following this, from 2010 to 2013, Fraaz attended Mahatma Gandhi University and obtained a Bachelor's degree in Business/Commerce, with a focus on General studies. This degree equipped him with a comprehensive understanding of the business field.

In addition to their formal education, Fraaz Mirza has also obtained a certification called "Microsoft Certified: Azure Fundamentals" from Microsoft in July 2022. This certification showcases their knowledge and proficiency in the field of Azure cloud computing.