Michelle Novak

Michelle Novak is an accomplished Senior Manager in Enterprise Customer Success at Iterable, where responsibilities include directing the “Select” program for top customers and leading a team of six to enhance professional growth. As a co-founder and Membership Manager at ThriveNetwork, Michelle has helped establish a global community for customer success professionals. Previous experience includes a managerial role at Presslaff Interactive Revenue, focusing on client sales and service, and a director position at Saga Communications, overseeing research and marketing strategies. Michelle holds a Bachelor of Arts in Broadcast Journalism from Drake University and completed altMBA with a focus on Leadership and Organizational Change in 2017.