Norman Pitts

Norman Pitts is an experienced customer service professional currently serving as the Customer Service Manager at MARTA since May 2023. Previous roles include Supervisor of Customer Care and Supervisor of Customer Success and Implementation at DEXIS from March 2017 to July 2022, where responsibilities included managing customer onboarding, installation, training, and generating market research. Prior to DEXIS, Norman was a Customer Care/Escalations Coordinator at Enterprise Holdings from March 2014 to March 2017, effectively resolving corporate escalations and improving organizational processes. Norman also held a position as Customer Care Supervisor at Comcast from August 2005 to October 2012, overseeing call center operations and performance analysis. Earlier career experience includes the role of Team Manager at Citigroup (January 1997 - March 2004), Training Coordinator at SEARS Remittance Processing Center (January 1995 - June 1997), and Store Manager at Knapp Shoes (August 1987 - June 1989). Norman holds a Bachelor of Arts in History from Talladega College and has additional education from Brenau University.