Customer Experience and Support
About
The Customer Experience and Support team at MARTA is dedicated to enhancing the overall rider journey by providing exceptional service and support. They focus on gathering customer insights, managing communications, and implementing innovative projects to improve the user experience. Through effective service management and strategic initiatives, the team aims to foster satisfaction and loyalty among all MARTA passengers.
Team members
Charlie Jackson
Senior Director Of CX Innovati...
Christopher Wyczalko...
Director Of Customer Insights
Donna de Jesus
Director Of Customer Service
Jacquie Colgan
Senior Project Manager
Norman Pitts
Customer Service Manager
Payson Schwin
Communications Manager
Rhonda Allen
Chief Customer Experience Offi...
William Landingham
Senior Project Manager