Nicole Dufresne

Nicole Dufresne, PMP, has a diverse work experience spanning across various industries. Nicole began their career in 1999 as a Restaurant Event Coordinator at Holiday Inn, where they organized and managed events within the restaurant and lounge area. In 2002, they joined AAA Miami Valley as a Dispatcher, coordinating and dispatching tow truck operators for emergency roadside service calls.

In 2007, Nicole transitioned to The Reynolds and Reynolds Company, starting as a Hardware Support Specialist before moving on to become a Project Manager/Project Coordinator. In these roles, they provided project management and coordination for complex technology initiatives and managed cross-functional teams of hardware specialists and network engineers. Nicole also assisted clients with hardware and software support.

Following their time at The Reynolds and Reynolds Company, Nicole joined The Independence Center in 2014 as a Project Administrator. Nicole'sresponsibilities included applicant interviews, staff training, meeting planning, and document creation. Nicole also networked and advocated for the center with community entities.

In 2016, Nicole joined Cherwell Software as a Software Support Analyst, supporting customers with their ITIL and ITSM process needs. Nicole was promoted to tier 2 support and then to Product Support Team Lead. In addition to customer support, Nicole also developed the Cherwell Community and managed workflows for knowledge improvement.

Currently, Nicole is working at Ivanti as a Senior Support Operations Manager, a role they started in 2021.

Nicole Dufresne, PMP, has a comprehensive education history in various fields. Nicole'sacademic journey began in 1995 at Northridge High School, where they obtained their High School Diploma in General Education. Following this, Nicole attended Sinclair Community College from 2004 to 2009, earning an Associate of Science (A.S.) degree with a focus on Business Administration and Management, General.

In 2008, Nicole continued their education at Sinclair Community College and completed their Associate of Arts and Sciences (A.A.S.) degree in Liberal Arts and Sciences/Liberal Studies in 2010. During this time, they also pursued an Associate of Arts (A.A.) degree in Psychology Emphasis from Sinclair Community College, which they obtained in 2012.

Nicole's dedication to learning and personal growth led their to Franklin University, where they pursued a Bachelor of Business Administration (B.B.A.) degree with a Project Management Emphasis from 2010 to 2012.

In addition to their degrees, Nicole actively sought certifications to enhance their professional qualifications. Nicole'scertifications include ITIL Certification from PeopleCert in 2018 and KCS Practices v6 Certification in Knowledge Management from Upland RightAnswers in 2018. Nicole also obtained a Project Management Professional (PMP) Certification in Information Technology Project Management from the Institute for Veterans and Military Families (IVMF) at Syracuse University in 2019.

Nicole's commitment to continuous improvement is evident in their pursuit of additional certifications. Nicole obtained a Project Management Professional (PMP) certification, awarded by the Project Management Institute, in January 2022. Furthermore, they have obtained various certifications from LinkedIn, covering areas such as decision-making strategies, executive influence, emotional intelligence, problem-solving techniques, and many more.

Overall, Nicole Dufresne, PMP, has a diverse educational background and a strong focus on professional development through both academic achievements and certifications.