Fernanda Martinez is an accomplished bilingual (English/Spanish) Customer Success and Operations Leader with over 10 years of experience across the SaaS, hospitality, and retail sectors. They have a proven track record in enhancing client satisfaction and driving revenue growth through effective onboarding, operational process improvements, and strong relationship management. Currently, Fernanda serves as City Manager for International Workplace Group plc and is the Founder of Camino Within, a travel agency centered around Santiago's Way. Previously, they have held key roles at companies like WeWork and Crate & Barrel, where they successfully managed teams and improved operational efficiency. Fernanda holds a Bachelor's degree in Graphic Design from Universidad Iberoamericana and several certifications in marketing and leadership.
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