Soheila Akhoondi

Soheila Akhoondi has a diverse work experience across multiple companies and roles.

In 2020, they worked as the Vice President of Operations at Jabama.com, Alibaba Travels. Soheila'sresponsibilities included reducing OCPO (operating cost per order) by 10%, increasing the CR% (conversion rate) of the purchase funnel by 5.5%, devising strategies for suppliers and customers, managing 7 separate operational teams, and increasing organic retention and referral through good customer experience. Soheila also focused on developing new services and features based on user insights and benchmarks and enhancing supplier engagement and onboarding.

Prior to that, from 2018 to 2020, Soheila worked at Snappfood. Soheila held various roles, including Head of Retention Department, Head of Customer Experience, and Head of Customer Relationship Management.

Before Snappfood, they worked at Noavaran Saramad Sharif from 2016 to 2018. Soheila served as a Product Manager and Content Manager during their time there.

Soheila'searliest work experience dates back to 2012 at Mehraneh English Institute, where they worked as an English Instructor until 2016.

Overall, Soheila Akhoondi has demonstrated a strong background in operations, customer experience, retention, and product management across different industries.

Soheila Akhoondi completed their education in the field of Materials Science and Engineering. Soheila obtained a Bachelor's degree from Sharif University of Technology from 2008 to 2013. Later, they pursued a Master's degree in Materials Science and Engineering from the same university from 2013 to 2015.

In addition to their formal education, Soheila also obtained several certifications. Soheila completed courses such as "Ask Questions to Make Data-Driven Decisions," "Foundations: Data, Data, Everywhere," and "Business Analysis & Process Management" from Coursera in 2022 and 2023. Soheila also focused on improving their English communication skills through various specializations and courses, such as "Improve Your English Communication Skills Specialization," "Take Your English Communication Skills to the Next Level," "Build Your Professional ePortfolio in English," "Speak English Professionally: In Person, Online & On the Phone," and "Write Professional Emails in English" from Coursera. These certifications were obtained between 2020 and 2021.