Frank Scholten

Frank Scholten has a diverse work experience across different industries. Frank started their career in 2005 as a Projectcoördinator at Randstad. In 2006, they joined HEINEKEN where they held various HR and business partner roles, including Sr. HR Business Partner in Wholesale and Commerce, as well as HR Advisor in Supply Chain. In 2015, they became the Head of Customer Services & B2B E-Commerce Out of Home at HEINEKEN, overseeing a team of 8 direct reports and 110 employees. In 2018, they joined JACOBS DOUWE EGBERTS as the Head of Customer Experience, Data & Analytics & Devops NL, responsible for the development and implementation of the company's Customer Experience and omnichannel strategy, with full business, sales, and staff responsibility.

Frank Scholten obtained a Master's degree in Beleid, Communicatie & Organisatie from Vrije Universiteit te Amsterdam, which lasted from 2000 to 2005. In 1996, they completed a degree in HBO Personeel & Organisatie from Hogeschool Windesheim te Zwolle. In 2015, Frank completed a program called GAP, which focused on skilled negotiation. Additionally, in 2013, they attended a course called HEINEKEN INTERNATIONAL MANAGEMENT of DEVELOPMENT EXCELLENCE COURSE at HEINEKEN.