Maher Mustafa

Maher Mustafa is a seasoned professional in customer relationship management (CRM) with extensive experience across various automotive and machinery sectors. Currently serving as the Head of CX&CRM at Jaidah Group since March 2023, Maher previously held roles such as National CRM Manager at Mohamed Yousuf Naghi Group and CRM & Marketing Director at Bakheet Co. For Machinery. Maher has also managed CRM divisions at Juma Al Majid Holding Group, overseeing brands like Hyundai and KIA. Early career highlights include supervising contact centers for BMW and leading teams for Jaguar. Maher holds a PhD in Business Administration with a focus on Conversational AI, an MBA in Marketing & Management, and a Bachelor's degree in Computer Engineering.