Braze CRM Manager

About Jaja    

Jaja is a consumer finance business, launching its first product, a digital credit card, in 2018. With backing from several major Private Equity funds, Jaja has an ambitious growth strategy that includes providing consumer finance in partnership with leading consumer brands, with a number of partnerships secured alongside an exciting pipeline of opportunities.  Jaja is on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time, and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.   

Our Mission: To be the UK’s Digital Lender of Choice    

Our Company Values: Collaboration, Excellence, Innovation, Empathy, Passion    

Why join us?     

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.  

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself! 

Key Responsibilities: 

• Manage existing customer programmes using Jaja’s 121 Customer Relationship Manager tool; Braze. Existing programmes include credit limit increase campaigns and Balance Transfer campaigns

• Lead collaboration efforts with the wider business (Analytics, Technology, Operations) to gather marketing and communication requirements, and assisting in the translation of these into marketing communication workflows within Braze

• Lead collaboration efforts with the wider business (Analytics, Technology, Operations) to use new Braze features

• Build scalable campaigns to guide every customer to their best-performing path

• Design and experiment with customer journey paths and individual customer messages to drive business value

• Produce and review campaign performance and customer engagement reports

• Make recommendations to the business on how we can improve campaign success and customer engagement

Technical Skills:   

• Mid-level CRM experience

• Understanding of Braze preferred

• Track record of planning, building and deploying large-scale successful lifecycle campaigns

• Strong marketing automation background

• Skilled in data / customer segmentation

• Excellent analytical and technical CRM skills.

Key Skills:  

• Deep conceptual and technical understanding of CRM

• Leading by example and rolling up sleeves to get things done

• The ability to prioritise workloads and manage time effectively

• Comfortable using a direct language and speaking in a straightforward yet respectful manner.

• Self-motivated and can switch between working independently to collaborating as a team with ease

  

Personal qualities  

• Commercial and Delivery oriented mindset with ability, and willingness to collaborate and negotiate

• Self-motivated, with willingness to get involved in the nitty gritty and tenacity to get the job done

• Well-organised and can manage delivery timelines and outcomes in a fast paced environment

• Innovative and analytical approach

  

You should apply if  

• You care deeply about helping customers manage their money smarter and want to make a tangible impact, in an outdated consumer finance industry, by applying technology and processes to make things simple

• You are a reliable and structured professional who excels in a flat team structure where trust, integrity, and collaboration are the key foundation for everything, we do

• You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday

• You love rolling up your sleeves to get it done

• What we’re doing at Jaja excites you!

What's in it for you?     

• The chance to make a real impact in a growing start-up on a mission to change the face of the consumer finance industry forever.

• Competitive salary

• Remote Hybrid working model

• Bonus scheme

• Annual Salary Review

• 4x life insurance cover

• Optional private health care

• Employee assistance program

• Annual staff get together

• 25 day holiday allowance plus UK bank holiday

• Pension Contributions

Fair Processing Notification 

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].