Steven Kelly

Steven Kelly has a diverse work experience in various roles. Steven started their career at Sky in 2015, where they worked as a Customer Experience Team Leader. In this role, they successfully transformed a low-performing team into a high-performing one and implemented a successful broadband sales incentive scheme. Steven worked at Sky until January 2021.

In February 2021, Steven joined Jaja Finance as a Front Office / Digital CX Manager. In this role, they focused on enhancing the customer experience through various strategies such as VOTC (Voice of the Customer) and managing key performance indicators. Steven was responsible for managing incidents and outages, defining standard operating procedures, and overseeing key projects. Steven achieved significant milestones, including the successful launch of a live chat function, improvement in digital CX KPIs, and the launch of an operations knowledge base. Steven also successfully managed the wind-down of the credit card portfolio. Steven received the "Team of the Year" award in 2022.

During their time at Sky, Steven also served as a Leadership and Performance Coach from November 2017 to January 2021. In this role, they provided tailored coaching to leaders, facilitated coach the coach sessions, and organized group coaching sessions. Steven also designed and implemented a bespoke leadership development program.

Overall, Steven Kelly has demonstrated strong leadership, coaching, and project management skills throughout their career.

Steven Kelly's education history includes a Bachelor of Arts (B.A.) degree in Philosophy from Trinity College Dublin, which they obtained from 2003 to 2007. Following this, they pursued a Postgraduate Diploma in Psychology at Trinity College Dublin from 2008 to 2010.