Burim Bajrami

Burim Bajrami is a seasoned Customer Success Manager with extensive experience in managing customer relationships and ensuring satisfaction. Currently employed at jameda GmbH since January 2023, Bajrami's previous roles include positions at PANION and Agrando, where responsibilities encompassed troubleshooting customer issues, managing quality assurance processes, and developing strategic solutions to enhance customer engagement. Additionally, Bajrami has a solid background in recruitment and training new team members, as well as handling key performance indicators related to customer success, such as churn and cancellation rates. Burim Bajrami began a professional journey in customer service with IQ-to-Link GmbH, where skills in customer interaction and sales lead management were honed. A Bachelor’s degree in Economics was earned from the University of Prishtina between 2012 and 2019.