David Larcher

David Larcher is a seasoned professional in customer experience and business change management, currently serving as the Business Change Manager, Head of Customer Experience, and Service Excellence Manager at James Walker Group Ltd since October 2016. Larcher has successfully led the development and implementation of customer experience tools, alongside coordinating Voice of Customer programs utilizing bespoke surveys and NPS methodologies. With prior roles including Customer Service Manager at James Walker and Director at Essentiel Formation, Larcher brings extensive experience from various industries, such as customer service directorship at Thuasne and supervisory roles at DHL Express. David holds a Level 7 qualification in Strategic Management and Leadership from the Chartered Management Institute and a Master’s degree in Applied Foreign Languages from Université Lumière Lyon 2.