User Researcher-manager

What is Jar? The Jar app is a habit-building micro-savings platform that helps users save fixed amounts from as little as ₹10 in 24K digital gold. Our users also have the option to convert these savings to cash or physical gold at their convenience. Jar also effortlessly facilitates investments by enabling users to save while they spend, utilizing our round-off method, like a digital piggy bank.

Founded by Misbah Ashraf, former founder of community-focused e-commerce platform  Marsplay, and Nishchay AG, former director and founding member at mobility start-up Bounce, Jar's unwavering mission is to shatter psychological barriers to saving and investing, thus spearheading the Financial Fitness revolution for Bharat.

At Jar, we believe that savings are just the beginning for our customers. We want to walk alongside them through every step of their financial journey, which is why we have now expanded our offerings to meet those needs.

Our Offerings:

Jar Ready Cash Jar Ready Cash is Jar's loan product with a 100% digital journey, no paperwork, and quick disbursals so that customers can access credit conveniently. With flexible repayments and help just a click away, customers don't have to break their savings when an emergency comes calling.

Nek Nek is an affordable luxury jewelry brand that is powered by Jar. It is the culmination of what we know best; affordability, the value of gold, and crafting incredible connections. Nek's wide collection of silver and gold jewelry is made with meticulous artisanship to celebrate you and find the magic in every occasion.

Responsibilities

• Distill project goals and research questions along with well-thought-out plans.
• Partner with product owners, designers, writers and engineers to scope, plan and execute qualitative research to understand users across the Jar ecosystem.
• Provide continuous and actionable insights to the product teams regularly on how the UX can be improved by analysing and summarising the research insights into actionable guidance.
• Document and communicate user insights across the company in a structured fashion through written reports, storyboards and presentations.
• Conduct user research at every product lifecycle stage, from identifying unmet user needs to conceptualization and prototype validations. This includes conducting user interviews (telephonic) ethnographic field studies, contextual discovery, concept tests, surveys, card sorting, cognitive walkthroughs, VoC studies, and UAT.
• Work with product teams on validating the initial hypothesis, running experiments, surveys, and workshops with Users.

Requirements

• 3-5 years UXR full time / User Research Experience.
• Proven record of influencing product direction and strategy with actionable insights.
• Experience working in cross-functional teams (e.g. design, product management etc).
• Being a problem-solver. You love finding out you're wrong.
• Consuming large amounts of qualitative and quantitative data to constantly refine your assumptions.
• Communicating about any questions/problems/ideas/suggestions, asking for feedback and sharing feedback easily.
• Proficiency in MS Office, Google Suite.