Steven Doyle

Steven Doyle has a diverse work experience spanning several companies and roles. Steven is currently the Head of Customer Experience at JATO Dynamics Ltd since March 2021. Prior to this, they worked as a Senior Customer Experience Manager VOC at Travelport from September 2018 to May 2020. Steven also served as the CX Service Effectiveness Manager at M&G Investments from January 2012 to August 2018. Steven's earlier experience includes roles at Prudential Assurance, where they worked as a Senior CX Process Architect from October 2006 to January 2012, a Strategy Planning Consultant from February 2003 to October 2006, and held various operational roles from August 1987 to February 2003, which involved team management, training and development, call centre management, offshoring, planning, and reporting.

Steven Doyle attended Hurst Community College from 1979 to 1984, where they obtained their O Level degree. During this time, they studied various subjects, including Mathematics, English Literature, English Language, Physics, Chemistry, Geography, and History.

After completing their O Level, Steven Doyle went on to pursue a Bachelor of Technology (BTech) degree in Business & Finance from Basingstoke College of Technology. Steven attended this college from 1984 to 1987.

Additionally, Steven Doyle obtained a certification as a Net Promoter (C) Certified Associate from Satmetrix in October 2015.