Joanne Scott

Joanne Scott has extensive experience in IT operations and service management, currently serving as the IT Operations Manager at Jaywing since November 2016. Prior to this role, Joanne held various positions at HSBC from March 1990 to October 2016, including Global Service Onboarding Manager, where responsibilities included managing a team of ten global reports, resource management, and participation in pivotal committees such as the External Hosting Committee and the Service Placement Board. Joanne's expertise encompasses service and system catalog updates, service level agreement formulation, capacity planning, and ensuring IT security and business continuity requirements. As a subject matter expert for Tier0 services, Joanne ensures alignment with evolving business needs and oversees the certification of new or changed services prior to implementation.