Katie Mullen

Katie Mullen joined JCPenney in January 2022 as chief digital and transformation officer (CDO), reporting to Marc Rosen, chief executive officer. Mullen is responsible for leading the growth of the Company’s e-commerce business as JCPenney reimagines how consumers experience JCPenney no matter when, where, and how they want to shop. She also drives the enterprise strategy and transformation agenda, which is intricately connected to the Company’s digital priorities.

Most recently, Mullen served as the chief digital officer at Neiman Marcus Group. She led the $1 billion neimanmarcus.com business and oversaw product management, category management, site merchandising, performance marketing, analytics, data science, promotions, drop-ship buying, e-commerce operations, and new sales channels. Mullen previously held the chief transformation officer role, in which she developed the group’s multi-year growth strategy.

Additionally, she has deep experience as an advisor to the world’s largest retail and consumer brands as a former partner and managing director at Boston Consulting Group.

Mullen has a bachelor’s degree from Princeton University and a master of business administration degree from University of Pennsylvania.