Customer Support Agent

🌍 Make zero emission and zero billing charging the norm for millions of EV’s across 5 continents by 2030, and we need your help to achieve that!

To accelerate our growth and international expansion, we are looking for someone to join our customer support team. You will be our users’ and business partners' first point of contact and become a critical link between our end users and the product & development teams.

You understand our users' needs and will play a crucial role in providing user feedback, reporting on bugs and tracking improvement suggestions for our product & development teams. You will be part of a small team, and because Jedlix is growing rapidly, you will also be actively involved in the continuous improvement of our operational processes and business growth. What does working at Jedlix look like? Read all about it in our blog post.

The ideal candidate is customer-oriented and resourceful in finding the right solution for each user question. You know how to be the users' voice in a deeply technical environment, and you have a genuine interest in e-mobility, renewable energy and IT. You are assertive and a self-starter who can help us improve our product and support process.

Responsibilities include:

• You’ll be the first point of contact for our smart charging customers and address their questions, handle and resolve their concerns

• Assist in supporting business partners like Hyundai, Kia, Eneco, Vattenfall and Renault;

• Create technical reports and execute impact analysis on bugs for user communication and the product development team;

• Providing user feedback and translating user requirements into user stories for the product development team;

• Build ideas and collect insightful user data on how we can improve our product and support;

• Keep the knowledge centers up to date and generate content such as how-to guides;

• Assist with beta programs and maintain trusting relationships with our end-users

What you will bring:

• For Jedlix, every user counts. This is why you are service-oriented, assertive and get energy from guiding users through the best possible experience;

• Autonomy and motivation to improve results of our customer support team

• Eager to learn: our fast-paced line of work requires a natural desire to acquire new information or skills;

• Graduated or with a relevant degree in Communication, Business, or other relevant areas that equip you with the interpersonal skills needed for this role;

• Strong writing and verbal skills in Business level English;

• Fluency in Dutch or German (written and verbal);

• Prior experience in similar customer support roles for B2B/SAAS services/applications is a plus but not necessary;

• Tech-savvy and affinity with e-mobility, renewable energy and IT. Although experience with SQL or PowerBI is a plus, your willingness to learn new skills is your main asset!

What we offer you:

• Work on cool technology that makes an impact. Electric cars and renewable energy are here to stay and with Jedlix you are on the forefront of this clean disruption! Don’t take our word for it: check out presentations from Elon Musk, Tony Seba or Maarten Steinbuch and see why electrification is the top priority in the automotive industry.

• Work with great new products, (cloud) technologies and corresponding innovative partners like Hyundai, Renault and Tesla. Team-up with a diverse range of energy players, from large global corporates to local vibrant start-ups.

• Chance to be a key member of a dedicated and talented team working towards a common goal.

• Opportunity for professional growth and development.

• Attractive salary and benefits package, including a flexible working arrangement and 8% holiday pay.

• 25 leave days and option to purchase up to 10 additional days from your gross salary.

• Hybrid working: flexibility in working remotely and on-site at our office.

• A first-class pension scheme executed by Zwitserleven PPI (former Lifesight).

• Fun and Ownership; we have a small and agile team, so we value your opinion to shape our strategy and way of working.

• Our headquarter is located in the beautiful city center of Rotterdam, right next to the Central Station, in one of the biggest start-up hubs of the city.

Some practical details

• Our office is in Rotterdam next to the Central Station in the Groothandelsgebouw, one of Rotterdam's biggest start-up hubs. You can find many other innovative companies here. Besides being a central location, it also offers nice perks like table tennis, pool table and football table.
• Applicants must reside in the Netherlands and be able to join us in the office when needed. We support hybrid-remote working if that suits your situation better
• We have people from various nationalities working with us, so good command of English is crucial.

Interested? Apply now

If you have any questions about the vacancy or the process, you can reach out to our HR via hr@jedlix.com.

Jedlix does not approve commercial, contractor and/or agency or other commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.