Jacob McDonald

Jacob McDonald is an experienced IT professional with a diverse background in support and management roles. Currently serving as Tier 1 Support at Forefront Solutions since August 2023 and as an Information Systems Customer Assistance Tech II at Jennie Stuart Health since June 2022, Jacob has previously worked as a Security Operations Center Analyst at Asurion, where responsibilities included tracking and reporting critical events. Jacob's military experience includes roles as Network Operations Manager at US Army Network Enterprise Technology Command, where oversight of a five-member team was crucial for managing cyber and intelligence data processing. Other significant positions held encompass Communications Manager, Comsec Custodian, Server Administrator, and Information Systems/LAN Manager within the U.S. Army. Jacob holds an education credential from the University of Phoenix and a high school diploma from Morton Memorial High School.