Joshua Karcher

Joshua Karcher has a wealth of work experience, beginning in 2004 with Modern Home Technologies as an Installer. In 2007, they worked as a Barista at Starbucks. In 2008, they were a Clinical Specialist at Advantacare, where they assisted patients over phone and in person, instructed and troubleshot those that were required to use a CPAP machine, and managed the "Mask Guarantee" program. From 2014 to 2017, they worked at Raptr as a Customer Technical Support, assisting customers online with various troubleshooting issues and tracking the status of discovered bugs, trends and feedback. From 2017 to 2019, they were a Customer Service Manager at Plays.tv, where they created several processes and department changes to help handle the 300-500 user tickets per week in Freshdesk, created documentation for troubleshooting technical issues, and used similar info to generate user articles for self-help. From 2019 to 2020, they were a Customer Success Manager at HintMD. Finally, since 2020, they have been an Operator Success Manager at JetInsight.

Joshua Karcher attended Liberty High School from 2001 to 2003, where they earned their High School Diploma. In 2006, they attended Cabrillo College, where they obtained an Emergency Medical Technician-B in Emergency Medical Technology/Technician (EMT Paramedic).