Nicole K.

Nicole K. is an experienced operations and team leader with a strong background in IT support and business operations. Currently serving as Operations Team Lead at JLink connecting experts GmbH, Nicole K. focuses on establishing and leading IT Support Engineer teams while ensuring compliance with KPIs and SLAs. Previous roles include Operations Manager at JLink, where Nicole K. implemented optimization strategies, and Business Operations Manager at Emmora, emphasizing process-oriented strategies and workflow automation. Additionally, significant experience includes roles as European Operations Manager at Sleeping Duck, Project Manager at MP Business GmbH, and Production Coordinator at Sony DADC. A diverse skill set encompasses logistics management, system integration, and customer service operations, bolstered by a foundational career beginning as a Care Worker. Education was pursued at the University of Bremen.