Jessica Zadd

Jessica Zadd is a seasoned IT professional currently serving as Senior IT/Commercial Operations Manager at The J.M. Smucker Co. since March 2019. With experience in roles such as Senior Manager IS Commercial Operations, IT Project Manager, and Scrum Master, Jessica has demonstrated a commitment to servant leadership, team culture, and continuous process improvement. Prior experience includes IT Manager at MTD Products, where strategic IT operations significantly impacted business performance, and a Senior IT Scrum Master/Project Manager role at Sherwin-Williams, where Jessica was instrumental in the integration of multiple CRM systems into a unified platform. Jessica holds a Bachelor of Business Administration from Kent State University, emphasizing Management and Computer Information Sciences.