Gemma Baker

Gemma Baker has extensive work experience spanning multiple roles and companies. Gemma currently holds the position of Head of People at John Henry Group, a role they assumed in June 2022. Prior to this, they served as Head of Human Resources Operations at the same company from January 2020 to May 2022.

Before joining John Henry Group, Gemma worked at Haven Power for over a decade, starting in 2007. Gemma'sroles at Haven Power included Head of Credit Management from January 2018 to December 2019, Customer Service Delivery Manager from January 2017 to January 2018, and Customer Service Manager for the I&C & SME Groups from December 2014 to January 2017. Gemma also held the positions of I&C Operations Channel Manager from November 2010 to December 2014, Customer Operations Channel Manager from June 2009 to November 2010, Customer Operations Team Leader from November 2007 to June 2009, and Customer Service Advisor from July 2007 to November 2007.

Prior to their time at Haven Power, Gemma worked as a Member Advisor at Britannia Building Society from July 2002 to July 2007. Gemma also gained experience as a Travel Consultant at Fred. Olsen Travel Agents from July 2000 to 2002.

Gemma Baker's work experience demonstrates their expertise in people and human resources management, as well as their strong customer service and operational skills.

Gemma Baker attended The Open University from 2011 to 2012, where they pursued Business Studies. Although their specific degree is not provided, it can be inferred that they were enrolled in an undergraduate program during this time.