Kathryn Shaw

Kathryn Shaw is an experienced professional in customer experience management, currently serving as the Customer Experience Manager for Commercial Sales at John Lewis Partnership since February 2019, where responsibilities include overseeing the B2B Operations team for Waitrose UK and ensuring seamless commercial partnerships with Shell and Welcome Break. Prior to this role, Kathryn held various positions including Personal Assistant to the Customer Experience Leadership Team and Regional Democracy Coach during a secondment, as well as several assistant roles within eCommerce and Retail Services at Waitrose & Partners from January 2016 to February 2019. Kathryn's career began in September 1999 at John Lewis & Partners, where a range of roles was undertaken until early 2016. Educationally, Kathryn attended Kendrick Girls Grammar School and Theale Green School.