James Gerken

James Gerken possesses extensive experience in quality assurance and digital experience management, currently serving as the User Acceptance Test Manager for Global Services CRM at Johnson & Johnson since February 2021. Previously, James held senior roles at UnitedHealth Group, where responsibilities included managing test teams and supporting automation testing initiatives for Medicare Claims and web-based quality initiatives. A strong background at Merck included project management and leadership in software validation, testing, and SAP integration. James began his career with roles in programming and systems analysis, with a solid educational foundation including a Master of Science in Information Science from Penn State University and a Bachelor of Arts in Business Administration from Temple University.