Pedro P. has extensive experience in IT operations management, with a current role as IT Operations Manager at Jolera Inc. since January 2019, focusing on data analysis and customer engagement for performance reviews. Previously, Pedro served as IT Manager at Ach.Brito, overseeing IT infrastructure and implementing procedures for system enhancement, and held positions such as IT Systems Analyst at MOG and IT Operations Management at Blip.pt, where responsibilities included network maintenance and alignment of IT operations with organizational goals. Earlier career experiences include leading service and support operations as IT Service Desk Manager at ALERT Life Sciences Computing and managing the IT Service Desk for the Portuguese Air Force. Pedro holds a postgraduate degree in Information and Technology Management from Porto Business School and has pursued additional education and training in executive management and conscious leadership.
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