Service Operations Supervisor | Vintage Rail Journeys

About the business

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Australian-owned, Journey Beyond has a growing national footprint, and is one of the largest experiential tourism businesses in the country. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breathtaking.
About the Role

This position is responsible for the delivery of the back of house functions and the safe and high-quality services and experiences for all guests during the night-time period. This on train role will be responsible person while the Journey Manager is off duty.

Key responsibilities include:

• Manage all aspects of on train operations and housekeeping at night, ensuring a seamless integration between back of house operations that ensures the quality of the guest experience for each journey.
• Ensure quality control of the Housekeeping is maintained by a physical attendance in all section(s) of the train during cabin service times. The use of the ‘Cabin Set Up Checklist’ will be required to perform this function. •
• Liaise with contracted Hook and Pull train crew and all other infrastructure providers to ensure the safety of guests and staff throughout the journey and at terminal locations.
• Recover any instances of guest dissatisfaction and document the issue and resolution to the Service Operations Manager.
• Drive the safety culture on train, ensuring all incidents and hazards are reported and investigated in a timely manner.

About you

You will have a minimum 5 years plus hospitality experience with strong communication skills plus the ability to problem solve whilst viewing everything thru a guest centric lens. You must be very organised, energetic and be driven by quality service. Safety must be your number one priority and you strive working in a fast paced, dynamic and changing environment.

This is an amazing opportunity to start your Rail Career Journey with us, in one of the most unique hospitality environments that can not be compared to any other. Apply today!!