Customer Success Team
About
The Customer Success Team at Journey focuses on ensuring client satisfaction and maximizing the value of hotel marketing services. They proactively manage client relationships, assist with seamless implementation of marketing strategies, and drive revenue growth by providing tailored support and strategic insights. Through ongoing communication and performance analysis, the team aims to secure long-term partnerships and enhance direct booking capabilities for clients.
Team members
Emma Beese
Implementation Manager
Georgia Bullingham
Client Success Executive
Harriet McCarroll
Director Of Services
Heti Morus
Senior Account Executive
Joel Nolan
Business Development Manager
Lucy Gibbs
Senior Implementation Speciali...
Phil Parker
Implementation Specialist
Susie Excell
Account Manager
Waqar Siddiqui
Implementation Specialist
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