Harriet McCarroll

Client Success Director at Journey

Harriet McCarroll has a diverse range of work experience. Harriet started their career at Vivienne Westwood as a Runner before interning at Blow PR and MSN in various roles. Harriet then worked as a Copywriting Intern at MSN and a Photography Assistant at Matthew Shave Photographer. Harriet also had a role as a Sales Adviser at Debenhams and later interned as a Press Office Intern at the same company. Harriet then transitioned to the role of Marketing Manager at Beanstalk Day Nursery, where they managed marketing collateral and social media profiles.

Harriet then joined Journey Hospitality, where they held several roles including Account Executive, Account Manager, and Client Success Director. Their responsibilities included managing client accounts and ensuring the successful execution of campaigns. Harriet also worked as an Account Manager at Blueberry Wave, where they managed large retail clients and successfully executed campaigns generating significant revenue.

In their most recent role as the Director of Client Services at Journey Hospitality, Harriet was responsible for client retention and attraction, building long-term client relationships, and managing the full client life cycle. Harriet worked closely with the senior leadership team and utilized reputation management to attract new clients and generate repeat business.

Overall, Harriet McCarroll has built a strong foundation in sales, marketing, and client services throughout their career, with a focus on cultivating client relationships and executing successful campaigns.

Harriet McCarroll completed their Bachelor of Arts (BA) Hons degree in Fashion Promotion (Marketing & PR) from the University for the Creative Arts from 2008 to 2012. Prior to that, they attended Beaufort Community School from 2001 to 2008, but did not receive a degree or specialization.

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Timeline

  • Client Success Director

    Current role