Waqas Aziz

Waqas Aziz is currently a Quality Assurance Executive, Customer Experience at JOVI Technologies. Waqas has been in this role since March 2021 and is responsible for keeping the quality check on the Customer Service Representative’s performance, analyzing and investigating product complaints or reported quality issues to ensure closure in accordance with company policies /protocols, participating in the design of call monitoring formats and quality standards, interpreting, and complying with company quality assurance policies, providing actionable data to internal departments where and when needed, providing feedback to call center team leaders and managers, preparing and analyzing internal quality reports for management staff review, and maintaining SLAs as per given tasks.

Prior to their current role, Waqas Aziz was a Customer Support Executive at ibex from December 2019 to February 2021. In this role, they were responsible for providing customer support via phone, email, and chat. Waqas also handled customer complaints and provided resolutions.

Before their time at ibex, Waqas Aziz was a Virtual Assistant at Daraz.pk from January 2018 to May 2021. In this role, they provided administrative support to the Daraz.pk team. Waqas also handled customer queries and assisted with order processing.

Waqas Aziz has a Bachelor of Arts from the Allama Iqbal Open University, and an F.A in Humanities/Humanistic Studies from BISERWP. Waqas is currently pursuing a Msc in Pakistan Studies from the Allama Iqbal Open University.

Some of their coworkers include Owais Dildar - Customer Experience, Adil Malik - Customer Service Representative, and Arooba Arslan - Customer Services Representative. Waqas Aziz reports to Sohaib Safdar Malik, General Manager.