Jim Carbary

Jim Carbary is the SVP of Customer Experience at JRNI. Jim has over fifteen years of experience in sales and customer service.

Jim started their career at Thomson Reuters where they worked their way up from Sales Engineer to Manager of Webcasting Communications. In this role, they were responsible for managing a team of seven Production Managers, training new employees, and developing skill sets for servicing Tier 3 clients. Jim also created and rolled out the first International coordination process for event delivery across five operational regions.

In 2011, Jim left Thomson Reuters to join OneSource Information Services as a Solutions Consultant. In this role, they were responsible for leading pre and post sales activities, conducting discovery and requirements gathering workshops, and assessing pricing for custom solutions. Jim also created customer facing documentation to encapsulate the scope of services and artifacts for smooth transitions from sale to delivery.

Jim has been with JRNI since 2012 and has played a key role in its success. In their current role as SVP of Customer Experience, they are responsible for overseeing the company’s customer support, success, and training teams. Jim is also responsible for JRNI’s customer facing documentation, processes, and policies. Under Jim’s leadership, JRNI has become a world-class provider of customer experience solutions.

Jim Carbary graduated from Bentley University with a Bachelor of Science in Marketing & Information Technology.

They are on a team with Bart Cloyd - CFO, Michael Lewis - SVP, Marketing, and Jen Mattia - Senior Director, HR & People. Their manager is Philip Meer, CEO.