Andrew Butler

Andrew Butler is an experienced Customer Experience Manager currently employed at Caavo since December 2022. Prior to this role, Andrew served as Team Manager in Membership Services at WHOOP, where significant achievements included reducing Average Handle Time by 30% through standardized procedures and enhancing onboarding processes for new agents. Andrew's background features a supervisory role at Everise, managing a remote team during the COVID-19 pandemic and resolving customer escalations. Previous positions include roles as a Subject Matter Expert at Everise, where technical support and documentation training were key responsibilities, a Customer Experience Specialist and Beta Specialist at Trusource Labs, and various writing and management roles in the gaming industry. Andrew's educational background includes attendance at Austin Community College from 2011 to 2012.