Client Success Manager

Customer Service · Austin, United States

Job description

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.

We’re growing and we are looking to add a passionate Client Success Manager with an ecommerce/ Amazon Advertising background to help brands maximize their presence and profitability on ecommerce platforms, particularly Amazon. Your role will be instrumental in guiding clients to understand and leverage marketplace management strategies effectively, ensuring brand control and driving growth.

Location: We’re a remote-first company and looking to hire this person anywhere between the PST - EST timezone.

A Day in the Life of a Client Success Manager:

  • Support ecommerce clients by managing their advertising strategies, pricing and promotional optimization, content optimization, marketplace reporting and sales monitoring
  • Conduct weekly calls with the client to discuss initiatives and strategy to drive sales and growth on Amazon.com
  • Serve as the customer advocate internally while effectively collaborating with internal cross-functional teams including client success managers, account managers and data team members
  • Present eCommerce analytics and communicate effectively to all levels of users from analysts to C-Level executives
  • Identify areas of opportunity for brand growth on Amazon.com
  • Provide data-driven advice and strategy to our clients
  • Build strong client relationships and instill confidence in managing our clients’ brand control on Amazon.com
  • Ensure that customers derive maximum value from their investment in Jungle Scout by fully leveraging our data and solutions
  • Collaborate with internal colleagues (Account Managers and Client Success Management team members) to drive improvement in quality, service, and profitability

Who You Are:

  • Ecommerce Brand Consulting Experience: Demonstrated experience in the e-commerce industry, specifically in collaborating & consulting with brands.
  • Amazon Expertise: Solid understanding and practical experience with Amazon Advertising PPC and DSP. Familiarity with Seller Central or Vendor Central.
  • Enablement and Clarity: Natural acumen for enabling others and finding fulfillment in providing clarity and guidance. Extremely strong communication and presentation skills, both written and verbal. Ability to create content in a variety of forms, including written and video.
  • Product Expert: Quick grasp of product functionalities to help customers derive maximum value.
  • Customer Empathy: Adept at active listening and problem discovery, with a keen ability to align customer needs with product capabilities, all with a strong focus on customer satisfaction.
  • Analytical Skills: Ability to interpret data and derive insights to drive customer success. Advanced Excel knowledge.
  • Stakeholder Management: Confidently engage with stakeholders at all levels, guiding conversations toward productive outcomes.
  • Scrappy & Intrapreneurial: Demonstrates a fast-learning mindset, resourcefulness, and adaptability, embodying a growth mindset and a relentless drive for continuous improvement. Possesses a proven track record of problem-solving and delivering innovative solutions while demonstrating the ability to work independently and autonomously.
  • Relationship Building: Expertise in building strong internal and external relationships, driving mutual success.
  • Strong organizational and time management skills: Proficient in efficiently managing tasks and priorities, ensuring deadlines are met and projects are delivered with precision.
  • Collaborative team spirit: Thrives in a collaborative environment, actively contributing ideas and expertise while fostering teamwork and synergy among colleagues.
  • Bonus Points:
    • Walmart Marketplace experience.
    • Experience working remotely.
    • Fluency in additional languages such as Spanish, French, German, or Italian.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that's working from home, in office at one of our hubs, a co-working space.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. 

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses. 

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX and Vancouver, BC. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion 

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.

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