Product Support & Technical Configuration Specialist

Responsibilities

• Work closely with Customer Success peers to understand customer needs and translate these needs into a successful product configuration
• Own all technical configuration work associated with onboarding new customers
• Make product configuration changes on an ongoing basis to ensure customer needs are being met
• Provide ongoing customer training and support through email and Intercom by:
• Investigating complex customer questions and issues
• Tracing data flows between systems
• Debugging javascript functions
• Reporting bugs to engineering team
• Proposing new customer processes in the context of Just Appraised’s product

Must Have to be Successful

• Proficiency with JSON, Python, & version control tools like Git
• Attention to detail, strong organizational and communication skills (both verbal and written)
• Ability to work effectively in teams of technical and highly non-technical individuals
• Skill and comfort working in a rapidly changing environment
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
• Patience and empathy for non-technical customers