Ece Ozenir is a Senior Consultant in Customer Transformation at frog, possessing a strong background in service design and organizational transformation. Previous roles include Service Design Consultant at Koos Service Design and Consultant specialized in Business Agility at Deloitte Nederland, where notable contributions involved facilitating agile transformations and developing the "Agile Growth Scan" tool. Ece also served as a Business Analyst at Heidrick & Struggles and led design thinking workshops as a Design Thinking Facilitator at Impact Hub Istanbul. Ece's academic credentials feature a Master's degree in Social, Health and Organisational Psychology from Utrecht University and dual Bachelor's degrees in Law and Psychology from Koç University, complemented by participation in the Young Innovator Honor Program and an Erasmus semester at Vrije Universiteit Amsterdam.