Mohamed Fathy Gaafar

Mohamed Fathy Gaafar has a diverse work experience spanning different industries. Mohamed started their career as a Site Engineer at Ehsan Constructions in 2015 and later worked as a Mechanical Engineer at TAAFY INTERNATIONAL GROUP. In 2016, they joined Namshi.com as a Customer Service Representative and later transitioned to the role of Customer Escalations Specialist.

In 2017, Mohamed joined ekar as a Customer Support/Operations Team Lead, where they gained experience in managing customer support and operations. Mohamed then moved on to GoldenScent in 2019, where they served as an Escalations Manager for over two years.

Currently, Mohamed is working at Justlife as a CX Operations Lead, a role they assumed in March 2021. Throughout their career, they have developed strong skills in customer service, operations, and team leadership.

Mohamed Fathy Gaafar earned a Bachelor's degree in Mechanical Power Engineering from the Arab Academy for Science, Technology and Maritime Transport. In addition to their degree, they obtained certifications in Fire Fighting Systems and Design as well as HVAC Systems Design in June 2015. The institutions where they obtained these certifications are not specified.