Felipe Menezes is an accomplished professional with over 7 years of experience in Customer Experience. Currently serving as the Head of Customer Experience at Justos, Felipe leads the planning and management of customer support teams while developing strategies to enhance customer satisfaction. Previously, Felipe held roles such as Manager of Customer Experience at ExitLag and Coordinator of Customer Experience at Kovi, where they focused on optimizing processes and team performance. Felipe's education includes a degree in Mechanical Engineering and a postgraduate degree in Project Management, which supports a strong foundation in both technical and operational excellence.
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