Mandla Sibanda

Mandla Sibanda has extensive work experience in customer service. In 2009, they began as a Senior Housing Officer at the London Borough of Islington. In 2011, they moved to LivingSocial UK as an Assistant Manager, where they were responsible for overseeing the customer services team, coaching new and existing staff members, and helping monitor the team's targets. In 2013, they were promoted to Customer Services Manager at LivingSocial, where they managed teams based in London, Barcelona, and Tucson, implemented KPI's, monitored SLA's, and ensured quality was of the highest order. In 2017, they moved to Cision as a Customer Service Manager. In 2021, they began working at McColl's Retail Group as a Customer Service Manager. Currently, they are a Customer Experience Lead at JustPark.

Mandla Sibanda attended Newham sixth form college from 2005 to 2007. Mandla then attended London Metropolitan University from 2007 to 2009, where they earned a degree in Marketing and Communication with a focus in Marketing.