Meg Brown

CX Operations Manager - Quality and Training at Kaiyo

Meg Brown has a diverse work experience, starting with their most recent role as a CX Operations Manager - Quality and Training at Kaiyo, where they have been employed since March 2023. Prior to that, Meg worked as the Director of Customer Experience at Kaiyo from January 2019 to March 2023. Meg also held the position of Senior Manager at Kaiyo from August 2018 to January 2019, and Customer Experience Manager from June 2017 to August 2018.

Before joining Kaiyo, Meg worked at Uber as a Senior Partner Support Specialist from July 2016 to June 2017, and as a Partner Support Specialist from July 2015 to July 2016.

Prior to their time at Uber, Meg worked at CustomInk as a Customer Service Team Lead from July 2013 to January 2015.

Their earliest work experience was at Tribute Properties, where they held two roles. Meg worked as a Community Director from September 2012 to July 2013, and as a Leasing Coordinator from March 2011 to September 2012.

Meg Brown earned their Bachelor's Degree in Organizational Communication from Indiana University East, which they attended from 2014 to 2016. Prior to that, they obtained an Associate in Arts (A.A.) degree in Communication and Media Studies from Cape Fear Community College, which they attended from 2005 to 2007. Meg Brown also holds a certification in Preventing Workplace Harassment from Emtrain; however, the exact date of obtaining this certification is not available.

Links

Timeline

  • CX Operations Manager - Quality and Training

    March 1, 2023 - present

  • Director of Customer Experience

    January 1, 2019

  • Senior Manager

    August 1, 2018

  • Customer Experience Manager

    June 1, 2017