Caley Song

Caley (Kyehwa) Song is a Senior Manager at Kakao Corp since December 2014, specializing in customer experience management and service quality operations for Kakao services. Responsibilities include managing customer communication, developing service strategies, participating in policy processes, analyzing customer data for insights, overseeing customer service operations, and improving customer experience usability. Prior to this role, Caley held managerial positions at NAVER Corp, where responsibilities involved establishing keyword advertising standards, managing advertiser relationships, and conducting training programs. Caley also served as an Associate Manager at NHN Service, focusing on keyword advertising review operations, and earlier worked at TP Company, developing marketing campaigns for brands like PUMA and APPLE.